Book an appointment: 250-765-2665 Open 7:30 - 6:00 Weekdays

What to expect for new and on-going patients

What to Expect

If you’re new to our clinic

Please, please, please, arrive on time

If you’re coming in for your first appointment, please arrive 10 minutes prior to the scheduled start time in order to allow you time to fill out intake forms.

Of course, late arrivals can set our schedules back significantly. As a courtesy to all patients, if you arrive late, your session will be shortened to the remainder of your original appointment time. If you arrive more than 10 minutes late, we will have to reschedule, unless the practitioner is able to accommodate the change.

We are a Fragrance-free Environment

Many of our practitioners and patients are sensitive to scents. Please do not wear perfume, after-shave, or other scented products to appointments.

Cancellation Policy

If you need to cancel or reschedule an appointment, please contact us 24 hours in advance. There is no charge if you reschedule by the end of business hours the day before your appointment. A $40 fee is charged for late cancellations.

No Show Policy

Out of consideration and respect for our practitioners’ time, if a patient does not show up for a scheduled appointment, the patient will be charged a $40 fee.

Of course, we understand that sometimes life can get out of control and that unforeseen circumstances happen.

Please note: Not receiving a reminder call or email is not an acceptable excuse for missing an appointment. Our reminders should be considered a super awesome bonus but should not be relied upon as your only method of knowing when your appointment is.

Book an Appointment:

Address: 104 - 145 Asher Road, Kelowna, BC V1X 3H5
Phone: 250-765-2665
Fax: 250-765-7841
Email: info(at)RutlandPhysio.ca
Hours: 7:30 am - 6:00 pm - Monday to Friday
Free Parking: Behind our building - Access from Roxby Road (Look for the blue awning)

How to find us